Telephone Skills and Confidence Masterclass LONDON ATTEND
Telephone Skills and Confidence Masterclass LONDON
Wednesday 25 June, 9:30 AM 2014 to 3:30 PM 2014
61 Lever Street, London, England, EC1V 3PY (View Map)

A Results Improving, Performance Enhancing

Telephone Skill and Confidence Workshop


If you need to generate more new business appointments and more sales for your business, if you have a fear or suspicion of the phone, or you are simply failing to deliver the required results from your calls, then this is the Workshop for you – whatever your current level of confidence or experience.

Hosted by Kevin Ireson, Managing Director of Touchstone Leads, a Telemarketing company that are leading the way when it comes to appointment generation and widely regarded as one of the Region’s most successful Telemarketing Practitioners, this Workshop gives you a unique insight into unleashing the power of the telephone whilst always focussing on real results improvement.

Designed to enlighten, inform, inspire and entertain, all attendees will leave the Workshop raring to pick up that telephone and make those new business appointments and sales!

This Workshop which is guaranteed to improve the confidence and performance of any attendee has received rave reviews across Yorkshire and the North East.

10 areas that will be covered in the workshop:

1) Data Research v Sales Call – Don’t Blow Your Cover
2) Why Should They Take Your Call?
3) “Scripting” for Consistent Success
4) Managing the Call Journey
5) Questioning Techniques to Open Up Conversations
6) The Confidence of Your Tone & Delivery 
7) Maintaining Control of Your Agenda
8) Welcoming & Managing Objections
9) Identifying & Overcoming Barriers (Voicemail, The P.A. “Put it in the Post”, etc)
10) Winning the Business – Today, Tomorrow & Long Term

Make sure you don’t miss out on the opportunity to spectacularly improve your results…..

We are limiting each workshop to only 20 delegates, so its important that you book your place now.

Cost per delegate is only…..     £149 plus VAT

Price includes refreshments and buffet lunch

Can't make these dates?  We can also deliver this workshop inhouse

Previous Feedback:

"Just to say that I thoroughly enjoyed the Workshop, It was excellent and certainly it was great value for money. I'm happy to recommend this workshop to others, if you have anyone who would be interested and wants more details, please pass them on to me and I will gladly recommend you"

Phil Manning - Manning HR

"In terms of general feedback I thought the course was well presented and had a good mix of presentation, examples and interactive activities, the techniques discussed were very useful.

Neil Williamson - Ward Hadaway

"We were really impressed with the workshop yesterday, admittedly we didn't come by choice and were pretty reluctant to come along, thinking we could have a more productive day in work. However, we were pleasantly surprised with the amount of skills we felt we got out of the workshop and how much you actually covered in a relatively short time.

Jess Wood and Lucy Nichol - Clear Data

The Clerkenwell Centre
61 Lever Street, London, England, EC1V 3PY (View Map)

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