Workplace Violence: Plans, Policies and Procedures for Healthcare-2-day In-person Seminar

Course "Workplace Violence: Plans, Policies and Procedures for Healthcare" has been pre-approved by RAPS as eligible for up to 12 credits towards a participant's RAC recertification upon full completion.


Healthcare campuses must employe many safeguards and work continuously to maintain a safe place for internal and external publics. However, violent incidents can never be completely prevented and healthcare organizations are vulnerable. This workplace violence seminar is intended to assist in the development of plans, policies and procedures to prevent, mitigate and respond to workplace violence within a healthcare facility. Pre-Incident Prevention and Preparation, Management during an Incident, Post Event Management, Safety Tips for Personnel and Additional Resources.


Why should you attend?


Hospitals and other healthcare facilities should be sanctuaries for care and healing, but that's not the case for many front-line healthcare workers, especially nurses, who are increasingly the targets of physical violence. Violence against healthcare workers can originate from many sources: patients and their family members; criminals who see an easy target with valuables, including narcotics; domestic violence spilling over into the workspace, and lateral violence from co-workers.

Hospital size and location are not predictors of violence. All institutions are at risk. But those in which staff and leadership practice the law of self-exclusion, ("It can't happen here. It can't happen to me."), and fail to take reasonable preventive steps, increase the chance that violence may occur and may be worse when it does.

It's a bad problem and it is getting worse! A recent survey found violence in hospitals targeting nurses and other employees has jumped 37 percent in the past three years (International Association for Healthcare Security & Safety). This following significant escalation in assault, rape and homicide in healthcare workplaces between 2007 and 2010, according to a 2011 report by the Joint Commission. While that increase is bad enough, experts believe many violent incidents in healthcare are unreported, as many facilities do not participate in the survey because of concerns about potential liability and negative publicity.

Shooting in healthcare workplaces makes headlines, but represent only a small percentage of violent incidents. According to the Hospital Employee Health Association about 3% of hospitals experienced a shooting incident between 2000 and 2011. Another study identified 154 shootings at U.S. hospitals over the same 12-year period, with a troubling increase from nine shootings was reported annually in the first six years of the study to nearly 17 per year in the second six years. (Annals of Emergency Medicine 2012;60:790-798).

Intended Benefits Include:

·          Reduced exposure to liability and enforcement action in the event of an incident. WPV Related lawsuits result in average settlements of $600,000 and average jury awards of $3 Million.

·          Comply with government and accreditation standards.

·          Maintaining job satisfaction and reducing employee turnover.

·          Establishing and maintaining your brand as an employer of choice.

·          Providing some protection from increased Worker's Comp and other insurance premiums.

·          Preventing adverse impact on business.

 Areas Covered in the Session:

·         Definition of WPV

·         Scope & Impact of WPV

·         Elements of an Effective WPV Policy

·         Effective WPV Prevention

·         Type One WPV (Criminal Intent)

·         Type Two WPV (Patient Originated WPV)

·         Type Three (Worker on Worker WPV)

·         Type Four WPV(Domestic Violence at Work)

·         WPV Personal Safety Training

·         Active Shooter Events

 Who Will Benefit:

·         "C" Level Executives

·         Directors and Managers of Frontline Departments, and Risk Management

·         Human Resources

·         Security

·         Facilities

·         Public Safety

·         Education and Quality Department Professionals


Day 1:

Registration & Breakfast                     8.30 am - 9.00 am

Lecture 1:             Active Shooter Events & Definition of Workplace violence        9 am to 10.30 am

Teas break                                                                                             10.30 - 11.00 am

Lecture 2:             Scope and Impact of WPV & Typology                                            11.00 am to 12.30 pm

Lunch break                                                                                          12.30 pm to 1.30 pm

Lecture 3:             WPV Prevention Strategies                                                              1.30 pm to 3.00 pm

Tea Break                                                                                              3.00 pm to 3.30 pm

Lecture 4:             Elements of an Effective WPV Plan                                                  3.30 pm to 5.00 pm

Lecture 5:             Q & A                                                                                                     5.00 pm to 5.30 pm

Day 2:

Registration & Breakfast                                                                     8.30 am - 9.00 am

Lecture 1:             Personal Safety Training- Awareness& Avoidance                        9 am to 10.30 am

Teas break                                                                                             10.30 - 11.00 am

Lecture 2:             Personal Safety Training-Deeculation & Physical Skills 11.00 am to 12.30 pm

Lunch break                                                                                          12.30 pm to 1.30 pm

Lecture 3:             Response during WPV Incident                                                        1.30 pm to 3.00 pm

Tea Break                                                                                              3.00 pm to 3.30 pm

Lecture 4:             The Afterath of WPV                                                                          3.30 pm to 5.00 pm

Lecture 5:             Q & A                                                                                                     5.00 pm to 5.30 pm


Joe Rosner

Director, Best Defense USA

Joe Rosner is the Director of Best Defense USA, and the author of numerous books and articles related to violence against workers and children. He has trained and/or presented for The Management Association of Chicago, The American Healthcare Association, The National Emergency Management Summit, the American Nurses Association-Illinois, the Medical Equipment Suppliers Association. National Association of Realtors and numerous Chambers of Commerce and private and public employers.
Joe's credentials include military, law enforcement and bodyguard experience, multiple black belts and growing up on the Southside of Chicago.
His focus is on practical common sense strategies, tactics and techniques for keeping people safe from violence.


Location:  Los Angeles, CA | December 4th & 5th, 2014 | 08:30 AM to 05:30 PM


Venue: Doubletree by Hilton Hotel Los Angeles Downtown, 120 South Los Angeles Street, Los Angeles, California

Price: $1,295.00    

Register now and save $200. (Early Bird)
Until October 31st, Early Bird Price: $1,295.00 
from November 01st to December 02nd, Regular Price: $1,495.00


Contact Information

Event Coordinator

Toll free: 800-385-1607

Fax: 302 288 6884

Event Link -    






Net Zealous LLC

43337 Livermore Common, Fremont CA 94539, USA











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